SolarAttic Shipping Information
Shipping Information for SolarAttic Orders
SolarAttic works to deliver quality products as quickly and safely as possible. Shipping and delivery times can vary based on product availability, production schedules, vendor lead times, destination, carrier conditions, weather, and freight requirements.
- Most in-stock products are prepared for shipment within one business day after order and payment confirmation.
- Manufactured, assembled, or parts-dependent products may require up to 14 business days before shipment.
- Most shipped orders should arrive in approximately 1 to 10 business days after leaving SolarAttic's facility.
- Freight damage must be documented quickly so SolarAttic and the carrier can review the claim.
Most in-stock items are prepared after order and payment confirmation.
Manufactured, assembled, or parts-dependent items may need additional time.
Estimated delivery after the order leaves SolarAttic's facility.
Freight damage must be reported quickly for carrier claim review.
Order Processing
Shipping Time Depends on Product Availability and Preparation
Most in-stock SolarAttic products are prepared for shipment within one business day after the order and payment have been confirmed.
Products that are being manufactured, assembled, or awaiting parts may require up to 14 business days before shipment. Certain components may also be affected by extended manufacturer or vendor lead times.
SolarAttic makes every reasonable effort to ship orders promptly, but production schedules, parts availability, carrier delays, severe weather, holidays, and circumstances outside SolarAttic's control may extend estimated shipping times.
Transit and Delivery
Delivery Time Begins After the Order Leaves SolarAttic
Once an order has shipped, the delivery time depends on the destination, shipping method, shipment size and weight, carrier schedules, weather, transportation delays, and whether the order ships by parcel carrier or freight carrier.
Estimated Delivery Window
Most shipments should arrive within approximately 1 to 10 business days after leaving SolarAttic's facility. This is an estimate, not a guaranteed delivery date.
Carrier Delays
SolarAttic is not responsible for carrier delays after an order has been transferred to the shipping provider.
Plan Around Inspection
Do not schedule installers, contractors, equipment rentals, or other work until all products have arrived and have been inspected.
Freight Deliveries
Large SolarAttic Products May Ship by Freight Carrier
Large SolarAttic products may be shipped by freight carrier. The customer or an authorized representative should be available to receive and inspect the shipment.
Additional carrier charges may apply when special delivery services are requested or required.
Before You Sign
Inspect Every Shipment Before Accepting Delivery
Every shipment must be carefully inspected at the time of delivery. Before signing the delivery receipt, examine the box, crate, pallet, wrapping, and product for punctures, tears, crushing, dents, water exposure, broken bands, missing wrapping, or other visible damage.
Confirm that the number of packages received matches the delivery paperwork, take clear photographs of all sides of the shipment before it is moved or opened, and keep copies of all delivery documents.
Shipping Damage
Visible and Concealed Damage Must Be Handled Carefully
Signing a delivery receipt without noting damage may indicate that the shipment was received in satisfactory condition and can make a freight claim more difficult or impossible.
Visibly Damaged Freight
When a shipment has significant visible damage, refuse the delivery whenever reasonably possible. Clearly write the reason for refusal on the delivery receipt, such as "Refused due to visible freight damage."
Do not simply write "damaged" without describing the condition. Include specific details such as "crate crushed on left side," "box punctured," or "unit visibly bent."
Photos to Take
- The entire shipment
- The damaged packaging
- The shipping label
- The pallet or crate
- Specific areas of visible damage
Concealed Damage
Concealed damage is found after packaging is opened when little or no exterior damage was visible. Stop unpacking or installing, keep all materials, photograph everything, and contact SolarAttic immediately.
Damage Reporting Deadline
Report Shipping Damage as Soon as It Is Discovered
Failure to inspect the shipment, document damage, note visible damage on the delivery receipt, retain packaging, or report damage within the applicable deadline may prevent SolarAttic or the carrier from accepting the claim.
Freight Damage
Freight damage must be reported within four business days of delivery so a carrier claim can be submitted within the required time.
Parcel or Shipping Damage
No parcel or shipping-damage report should be submitted later than seven calendar days after delivery.
Carrier Review
Reporting damage does not automatically guarantee replacement, reimbursement, or claim approval. Claims remain subject to carrier investigation and approval.
Claim Documentation
Information Required for a Damage Claim
SolarAttic may request additional documentation or require the carrier to inspect the shipment. Please keep the product, packaging, pallet, crate, wrapping, and shipping materials until the issue is resolved.
Order Details
- Customer name
- Order or invoice number
- Delivery date
- Product model and serial number
Carrier Details
- Carrier name
- Tracking, PRO, or bill-of-lading number
- Signed delivery receipt
- Description of the damage
Required Photos
- Shipment before opening, when available
- Exterior and interior packaging
- Damaged product
- Shipping and serial-number labels
Incorrect or Missing Items
Inspect the Contents of Every Shipment Promptly
Contact SolarAttic as soon as possible if an incorrect item was received, an item is missing, the quantity received does not match the packing slip, or accessories or components appear to be missing.
Please keep all packaging while the issue is being reviewed.
Addresses and Delivery Access
Accurate Contact and Delivery Information Helps Prevent Delays
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address, telephone number, email address, and delivery contact. Contact SolarAttic immediately if an address correction is needed.
Additional Charges
Incorrect or incomplete addresses, refused shipments, missed appointments, delivery-site restrictions, reconsignment, redelivery, storage, or address changes may create additional customer charges.
Delivery Access
Customers are responsible for ensuring that the delivery location is safe and accessible. Delivery generally means delivery to the accessible receiving area determined by the carrier unless otherwise included in the shipping agreement.
Customer Responsibility
Freight Carriers Do Not Usually Provide Installation Services
Freight Carriers May Not
- Move products inside a residence or building
- Carry products upstairs
- Place products in an attic
- Install equipment
- Remove packaging
- Dispose of pallets or crates
Delivery Dates
Estimated shipment and delivery dates are provided for planning purposes only. SolarAttic does not guarantee a specific arrival date unless a written guaranteed-delivery service has been purchased and confirmed.
Installation Scheduling
SolarAttic is not responsible for labor charges, lost time, missed appointments, installation delays, or other expenses caused by delayed, damaged, incomplete, or rescheduled shipments.
Refused or Undeliverable Shipments
Refusing Delivery Does Not Automatically Cancel an Order
Shipments refused for reasons other than documented freight damage may be treated as unauthorized returns. Shipping charges are generally nonrefundable unless SolarAttic shipped the incorrect product or otherwise agrees in writing.
Returns and Warranty Shipments
Shipping Issues, Returns, and Warranty Claims Are Separate Processes
This page primarily addresses shipping and delivery. SolarAttic offers a 30-day return period, subject to eligibility requirements, prior authorization, product condition, exclusions, shipping costs, and a 20% restocking fee.
Do not ship a product back without authorization. Unauthorized returns may be refused.
Return Policy
Before returning any product, review the complete SolarAttic Return and Refund Policy and contact SolarAttic for return authorization.
View Return and Refund PolicyWarranty Shipments
Warranty service, replacement parts, and warranty-related transportation are governed by the applicable written product warranty. A shipping-damage claim is separate from a product warranty claim.
Shipping FAQ
Common Questions About SolarAttic Shipping
For general consumer information about shipping, delivery, and online purchases, visit the Federal Trade Commission Consumer Advice .
How quickly do in-stock products ship?
Most in-stock products are prepared for shipment within one business day after the order and payment have been confirmed.
Why might my order take longer?
Products being manufactured, assembled, or awaiting parts may require up to 14 business days before shipment. Vendor lead times, weather, holidays, carrier delays, and other conditions may also affect timing.
How long does delivery take after shipment?
Most shipments should arrive within approximately 1 to 10 business days after leaving SolarAttic's facility. This is an estimate and is not a guaranteed delivery date.
What should I do before signing for freight?
Inspect the shipment, confirm the package count, photograph all sides, note any visible damage in detail on the delivery receipt, and keep copies of the delivery documents.
What if I discover concealed damage?
Stop unpacking or installing the product, keep all packaging and shipping materials, photograph the product and labels, and contact SolarAttic immediately.
How soon must damage be reported?
Freight damage must be reported within four business days of delivery. No parcel or shipping-damage report should be submitted later than seven calendar days after delivery.
Can I change my shipping address after shipment?
Contact SolarAttic immediately if an address correction is needed. An address may not be changed after the shipment has entered the carrier's network.
Who do I contact for shipping concerns?
Contact SolarAttic as soon as possible with your order number, delivery information, photographs, and a detailed explanation of the issue.
Need Shipping Help?
Contact SolarAttic as Soon as a Delivery Issue Is Found
For shipping questions, freight damage, missing products, or delivery concerns, include your order number, delivery information, photographs, and a detailed explanation of the issue.