SolarAttic Returns and Refunds
Returns, Refunds, Cancellations, and Product Support
SolarAttic wants customers to receive the correct product in good condition and understand their return options before purchasing. Because PCS products are specialized pool-heating equipment, returns must follow the authorization, packaging, inspection, and refund procedures below.
- Eligible returns must be requested within 30 calendar days after the product is delivered.
- A Return Merchandise Authorization number is required before anything is shipped back.
- Approved non-defective returns are subject to a 20% restocking fee.
- Shipping damage must be reported within seven calendar days after delivery.
Important First Step
Return Authorization Is Required Before Shipping Anything Back
To begin a return, contact SolarAttic and obtain a Return Merchandise Authorization number, also called an RMA number, before shipping or delivering any product back to SolarAttic.
A return request submitted within the 30-day period does not automatically guarantee approval. SolarAttic must review the product, purchase information, reason for return, and product condition before issuing return authorization.
Products returned without prior written authorization or without the assigned RMA number may be refused, returned to the sender, or subject to additional handling charges.
How the Process Works
SolarAttic Return Request Steps
Follow these steps before returning any product. SolarAttic will provide written authorization, the return address, packaging instructions, and the RMA number if the return is approved.
Submit Your Request
Use the Return Request page or contact SolarAttic with your customer name, order or invoice number, delivery date, product model, serial number, and reason for the return.
Share Product Condition
Tell SolarAttic whether the product has been unpacked, installed, connected, operated, modified, or damaged. Include photos of the product and packaging when available.
Wait for RMA Instructions
Do not ship the product until SolarAttic provides written return authorization, the return address, packaging requirements, and the assigned RMA number.
Inspection and Resolution
After receipt, SolarAttic will inspect the product and determine whether a refund, exchange, warranty review, refusal, or additional deduction applies.
Thirty-Day Return Period
Eligible Products May Be Returned Within 30 Calendar Days After Delivery
To qualify for a standard return, the product must have been purchased directly from SolarAttic, returned within the 30-day return period, and approved in writing before it is shipped back.
The product must be unused, uninstalled, unmodified, clean, complete, properly packaged, and in resalable condition. SolarAttic may request photos of the product, carton, labels, serial number, included components, and overall condition before approval.
Return Eligibility Checklist
- Purchased directly from SolarAttic
- Within 30 calendar days after delivery
- Prior written authorization received
- Unused, uninstalled, and unmodified
- All components and documentation included
- Original packaging used whenever possible
Generally Not a Standard Return
- Installed, connected, or filled with water
- Altered, drilled, cut, repaired, or disassembled
- Damaged by handling, jobsite conditions, weather, or misuse
- Contaminated with water, chemicals, dirt, debris, or antifreeze
- Clearance, closeout, custom, final sale, or special-order items
- Products purchased through a dealer or third-party seller
Restocking Fee
Approved Non-Defective Returns Are Subject to a 20% Restocking Fee
The restocking fee is calculated using the original purchase price of the returned product, excluding taxes and shipping charges. The fee helps cover receiving, inspection, testing when necessary, parts verification, repackaging, administrative processing, and restoring eligible equipment to saleable inventory.
Additional deductions may apply for damaged or missing packaging, missing components, cosmetic damage, contamination, excessive handling, or any condition that reduces resale value.
Fee May Be Waived When
- SolarAttic shipped the wrong product
- Shipping damage was properly reported and verified
- A verified manufacturing defect existed upon delivery and SolarAttic approves a return instead of warranty repair or replacement
Possible Deductions
- Original nonrefundable shipping and handling
- Return shipping paid or advanced by SolarAttic
- Missing-part replacement costs
- Repair, cleaning, testing, repackaging, or reconditioning costs
- Other authorized deductions based on product condition
Shipping Damage
Report Visible or Concealed Shipping Damage Within Seven Calendar Days
Inspect all packages and products immediately upon delivery. Visible or concealed shipping damage, missing shipment components, or freight shortage must be reported to SolarAttic within seven calendar days after delivery.
Failure to report shipping damage within seven calendar days may prevent SolarAttic or the shipping carrier from processing a freight claim and may cause the damage claim or return request to be denied.
Visible and Concealed Damage
Inspect Before Signing and Keep All Packaging
For freight deliveries, inspect the shipment before signing whenever reasonably possible. If damage is visible, write a detailed description on the carrier delivery receipt or bill of lading before accepting the shipment.
If damage is discovered after opening the package, stop unpacking or installing the product, retain all packaging materials, take photos, and contact SolarAttic immediately. Do not install, connect, operate, or dispose of a damaged product or its packaging before receiving instructions.
Return Shipping and Packaging
Customers Are Responsible for Return Freight Unless SolarAttic Confirms an Accepted Error
Unless the return resulted from a confirmed SolarAttic shipping error, verified shipping damage, or another condition expressly accepted by SolarAttic, the customer is responsible for return freight, proper packaging, shipping insurance, carrier fees, accessorial charges, customs, duties, and any damage or loss that occurs during return transportation.
Original shipping, delivery, freight, handling, expedited shipping, and special-service charges are nonrefundable except when SolarAttic confirms that the return resulted from SolarAttic's error.
Packaging Requirements
- Use proper packaging, crating, or palletizing
- Clearly display the RMA number on the exterior of the return packaging
- Do not write directly on the product or original retail packaging unless instructed
- Use a trackable and insured shipping method
Return Transportation Costs
- Return freight and shipping costs
- Liftgate, residential delivery, redelivery, or appointment charges
- Brokerage, customs, duties, or international transportation expenses
- Damage or loss before the return is delivered to and accepted at the authorized return location
Inspection and Refund Processing
Approved Refunds Are Issued After the Product Is Received and Inspected
Receiving a returned product does not mean the return has been accepted or that a refund has been approved. SolarAttic will inspect the product to confirm that it matches the authorized return, was returned within the approved period, has not been installed or damaged, includes all required parts and documentation, and is clean and resalable.
Approved refunds will ordinarily be issued to the original payment method. Processing time may vary by payment provider or financial institution. SolarAttic does not issue cash refunds for purchases made by credit card, financing, check, or another non-cash payment method.
Orders, Cancellations, and Exchanges
Need to Cancel an Order? Contact SolarAttic as Soon as Possible
An order may be cancelled without a restocking fee only when SolarAttic receives and approves the cancellation before the product has entered production, been prepared for shipment, or been transferred to the shipping carrier.
Once an order has shipped, it cannot normally be cancelled and is subject to this Return and Refund Policy, including return freight charges and the 20% restocking fee. Custom, special-order, specially configured, or made-to-order products may not be cancelled after production or procurement has begun.
Refused or Undeliverable Shipments
Refusing delivery does not automatically cancel an order or create a right to a full refund. Original shipping, return freight, carrier storage, redelivery, address-correction, handling fees, and the 20% restocking fee may apply.
Exchanges
SolarAttic may approve an exchange at its discretion. Approved exchanges are subject to product availability, inspection, price differences, freight costs, and this policy. A non-defective product exchanged for a different model, configuration, control option, or accessory remains subject to the 20% restocking fee.
Warranty and Compatibility
Warranty Claims, Installation Issues, and Returns Are Separate Reviews
A product believed to have a manufacturing defect may be handled under the applicable SolarAttic Limited Warranty rather than this Return and Refund Policy. A warranty claim does not automatically entitle the customer to a refund.
Before purchasing, customers are responsible for confirming that the product is appropriate for the proposed pool, building, attic, plumbing, electrical system, climate, water chemistry, and installation method.
PCS4 Installation Factors
- Pool size and attic dimensions
- Attic access and airflow
- Unit location and plumbing size
- Water flow and pump capacity
- Electrical supply, automation, freeze protection, and pool chemistry
Performance Expectations
A product does not qualify as defective merely because the installation location lacks sufficient solar heat, site conditions reduce performance, heat loss exceeds available solar heat gain, or required accessories, controls, plumbing changes, or installation services were not included in the original purchase.
Returns and Refunds FAQ
Common Questions About SolarAttic Returns
Can I return a SolarAttic product after 30 days?
Eligible products may be returned within 30 calendar days after delivery, subject to this policy. Products returned after that period are generally not eligible unless required by law or authorized by SolarAttic in writing.
Can I ship my product back without an RMA?
No. Return authorization and an assigned RMA number are required before sending any product back. Unauthorized returns may be refused, returned to sender, or subject to handling charges.
Does every approved return have a restocking fee?
Approved non-defective returns are subject to a 20% restocking fee. The fee is normally not charged when SolarAttic confirms the wrong product was shipped, verified shipping damage was handled correctly, or a verified manufacturing defect is approved for return.
What if my shipment arrived damaged?
Report visible or concealed shipping damage within seven calendar days after delivery. Keep all packaging, take photos, and contact SolarAttic before installing, operating, or disposing of anything.
Can installed equipment be returned?
Equipment that has been installed, connected, filled with water, altered, energized, or placed into service generally does not qualify as a standard return.
Are shipping charges refundable?
Original shipping, delivery, freight, handling, expedited shipping, and special-service charges are nonrefundable except when SolarAttic confirms the return resulted from SolarAttic's error.
What if I bought through a dealer, installer, or third party?
Products purchased from an authorized dealer, distributor, installer, marketplace, or other third party must generally be returned through the original seller and are subject to that seller's return policy.
How do I request a return?
Start with the SolarAttic Return Request Form or contact SolarAttic at info@solarattic.com or 763-441-3440. You can also contact SolarAttic at 75 West Veum Avenue, Appleton, MN 56208. Include your order details, product information, reason for return, installation status, and photos.
Does this policy limit legal rights?
This policy does not limit any non-waivable rights or remedies available under applicable federal, state, or local law. SolarAttic may update this policy prospectively, and the version in effect on the date of purchase will generally govern the transaction unless applicable law requires otherwise.
Ready to Begin?
Start With a Return Request Before Shipping Anything Back
SolarAttic will review your order, product condition, timing, purchase source, photos, and reason for the request before providing return authorization or next steps.