75 West Veum Ave Appleton, MN 56208
763-441-3440
SolarAttic
Buy a pCS4 Pool Heater
Customer Support

Returns &
Refunds

We are committed to providing dependable SolarAttic products and helpful customer service. This returns and refunds policy explains how return requests, refund reviews, shipping issues, exchanges, cancellations, and warranty-related concerns are handled.

✓Return Authorization Required
⏱Fast Claim Review & Processing
☎Technical Support Available
✓Customer Focused Service

Simple Returns Process

Follow these steps to help ensure the fastest and most efficient resolution to your return or refund request.

1
▤

Request Review

Contact SolarAttic support with your order number, name, phone number, email, and reason for return.

2
▧

Provide Details

Include photos, serial number, installation status, packaging condition, and any other relevant details.

3
▣

Receive Instructions

If approved, we provide your Return Authorization number and shipping instructions.

4
☑

Inspection & Resolution

Once received, the item is inspected and your refund, exchange, warranty review, or credit is processed.

Important Return Information

  • Returns must be authorized before shipping.
  • Items must be unused and in original condition unless otherwise approved.
  • Original packaging is strongly recommended.
  • Missing parts or damaged packaging may affect refund amounts.
  • Shipping charges may not be refundable.
  • Installed, modified, or damaged items may not qualify.
  • Special-order or custom items may have restrictions.
  • Freight damage must be reported promptly.
  • Contact support before removing or disassembling equipment.
  • Warranty issues may follow a separate claim process.

Return Eligibility Guidelines

Products must meet the following criteria to be eligible for return consideration.

✓

Eligible Returns

  • Unused items in original condition
  • Items in original packaging
  • Products approved through our Return Authorization process
  • Incorrectly shipped items
  • Items arriving with verified shipping damage
×

Not Eligible

  • Installed equipment
  • Modified or altered products
  • Damage from misuse or improper installation
  • Missing components
  • Returned without prior authorization
!

Additional Review

  • Special-order products
  • Dealer or bulk purchases
  • Commercial installations
  • Custom packages or kits
  • Large project shipments
▦

Order Cancellation Policy

Orders may be cancelled before shipment processing begins. Once production, packaging, freight scheduling, or shipment preparation has started, cancellation limitations may apply.

  • Contact SolarAttic as soon as possible after placing an order.
  • Custom orders may not be cancelled once processing begins.
  • Freight-prepared shipments may incur charges.
  • Cancellation requests are reviewed individually.
▰

Shipping Damage & Freight Claims

Inspect deliveries immediately. Quick reporting helps accelerate claim processing.

1 Inspect shipment packaging immediately.
2 Take photos of cartons, labels, and damage.
3 Contact SolarAttic support with documentation.
$

Refund Processing Information

Refund Timing

  • Inspection may be required
  • Refunds issued to original payment method when possible
  • Bank processing timelines vary
  • Posting dates are determined by financial institution

Possible Deductions

  • Missing components
  • Damaged packaging
  • Restocking fees, if applicable
  • Return shipping costs
✓

Warranty Claim Or Return Request?

Some product concerns are resolved more quickly through warranty assistance rather than returning equipment.

Return Requests

  • Incorrect order
  • Unused product
  • Shipping issues
  • Order cancellation situations

Warranty Requests

  • Manufacturing defect
  • Product malfunction
  • Component issue
  • Technical support needs

Additional Policy Details

These details help clarify how SolarAttic handles common return and refund situations.

Return Authorization

A Return Authorization number is required before sending product back. This helps ensure the return is directed correctly, documented properly, and processed as quickly as possible.

Inspection Requirements

Returned products may be inspected for condition, missing parts, packaging damage, signs of installation, misuse, or shipping damage before refund or credit approval.

Installed Equipment

Installed equipment usually does not qualify for a standard return. If an installed product has a performance concern, contact technical support before removing it.

Special Orders

Special-order, custom-configured, or project-specific items may not qualify for standard return or may be subject to additional review.

Exchanges

Exchanges may be available when the requested replacement item is in stock and the original product qualifies for return or inspection.

Dealer & Contractor Orders

Dealer, installer, contractor, bulk, or commercial project purchases may be handled according to applicable dealer terms, project agreements, or purchase documentation.

Frequently Asked Questions

Can I return installed equipment?
Installed equipment typically does not qualify for a standard return. If there is a product concern, contact SolarAttic support first so we can determine whether troubleshooting, replacement parts, or warranty review is the best path.
Are there restocking fees?
Some approved returns may be subject to restocking fees depending on product type, condition, packaging, and reason for return.
How long do refunds take?
Refund timing depends on receipt, inspection, approval, and payment provider processing timelines.
Can special-order items be returned?
Special-order or custom-configured items may have restrictions and may not qualify for standard return.
Do I need original packaging?
Original packaging is strongly recommended. Missing or damaged packaging may affect return approval or refund amount.
How do I know if I should use warranty instead of return?
If the product was installed, used, malfunctioning, or suspected of having a defect, contact support for warranty or technical review before requesting a standard return.
Who pays for return shipping?
Return shipping responsibility depends on the reason for return and approval status. Shipping charges may not be refundable unless the issue is confirmed as SolarAttic error or verified freight damage.
What if I purchased from a dealer or distributor?
If you purchased through a dealer, installer, contractor, or distributor, the return may need to be handled through the original place of purchase.
Can I exchange my product instead of a refund?
Exchanges may be available depending on product condition, inventory, and return approval.
What if I no longer have the original box?
Contact SolarAttic before shipping. We may recommend specific packaging steps to help protect the item during transit.
What if my package arrives with missing items?
Contact support as soon as possible with photos, order information, and a description of what appears to be missing.
How do I start a return request?
Use the return request form or contact SolarAttic support with your order number, contact details, product information, photos, and reason for return.

Need Help?

Our support team is ready to help you find the best solution — whether that means troubleshooting, replacement parts, warranty support, or a return.

This page is intended to provide general return and refund guidance. SolarAttic reserves the right to review each request individually and apply product-specific terms, warranty terms, dealer agreements, shipping carrier requirements, or updated company policies where applicable.