SolarAttic Return Request Form
Request a SolarAttic Product Return
Need to request a return, replacement review, exchange, warranty-related product review, or shipping concern? Submit the SolarAttic return request form so our team can review your order details and provide the correct next steps.
- Return authorization review before any product is shipped back.
- Order and product verification for faster support routing.
- Clear next-step instructions for returns, exchanges, warranty reviews, or damaged shipments.
Start Your Return the Right Way
Submit the Details SolarAttic Needs Before Anything Is Shipped Back
A return request helps SolarAttic collect the information needed to review your product, order, condition, warranty status, and return eligibility before return shipping begins.
Get Approval First
Please do not ship products back until SolarAttic reviews your request and provides return instructions or authorization.
Reduce Delays
Including your order number, model, serial number, purchase date, and photos helps our team process your request faster.
Protect Your Shipment
Approved returns should be packaged carefully to help prevent freight damage during return shipping.
How the Return Request Process Works
SolarAttic Reviews Each Return Request Before Return Shipping Begins
This helps avoid unnecessary delays, denied returns, missing documentation, or products being shipped without the correct authorization.
Submit Details
Tell us what product you are requesting to return, why you are requesting the return, and whether the item has been installed or used.
Review and Approval
SolarAttic reviews your order information, product condition, photos, warranty status, and return eligibility.
Next Steps
If approved, SolarAttic will provide return instructions. Refunds, credits, replacements, or exchanges may be subject to inspection.
Return Request
Submit Your Return Request
Please complete the return request form as accurately as possible. This information helps SolarAttic determine the correct next step for product returns, exchanges, warranty reviews, damaged shipment concerns, or replacement part issues.
Use this SolarAttic return request form to request return authorization for eligible PCS4 products, warranty claims, exchanges, or replacement parts. Complete the form below to begin the review process. Please do not return any product until SolarAttic has issued return authorization (RMA) and provided shipping instructions.
- Do not ship any item back until SolarAttic has issued return authorization (RMA) or provided return instructions.
- Include your order number, invoice number, purchase date, and product model whenever possible.
- Upload photos of the product, packaging, damage, label, or issue if applicable.
- Used, installed, special-order, damaged, or incomplete products may not qualify for return.
- Shipping, freight, restocking, inspection, or handling charges may apply depending on the situation.
Before Submitting
Check These Items Before You Send Your Request
Complete information helps SolarAttic review your return request faster and more accurately. SolarAttic may request additional photos, troubleshooting information, proof of purchase, or inspection before approving a refund, exchange, credit, or warranty-related return.
For general consumer guidance on returns and warranties, visit the Federal Trade Commission Consumer Advice . SolarAttic return requests remain subject to our published return and warranty policies.
Frequently Asked Return Questions
Helpful Information Before Submitting a SolarAttic Return Request
Do I need approval before returning a SolarAttic product?
Yes. Please submit a return request and wait for instructions before shipping anything back. Unauthorized returns may be delayed, refused, or returned to sender.
What information should I include?
Include your name, email, phone number, order number, purchase date, product model, serial number if available, reason for return, and photos if the item is damaged, defective, installed, or incomplete.
Can installed products be returned?
Installed or used products may require additional review and may not qualify for standard return approval. SolarAttic may review these situations as warranty, service, troubleshooting, or replacement part requests.
What if my product arrived damaged?
Keep the product and packaging, take clear photos, and submit the return request form right away. Freight damage claims may require packaging photos, carrier documentation, and inspection.
Does submitting this form guarantee a refund?
No. Submitting the form begins the review process. Refunds, exchanges, credits, or replacements are subject to SolarAttic review, return eligibility, warranty terms, inspection results, and product condition.
Where can I read the full return policy?
Review the full SolarAttic returns and refunds policy here: Returns and Refunds.
Need Help With a SolarAttic Return?
Submit Your Return Request and Wait for SolarAttic Instructions
Our team will help guide you through the correct next step for returns, replacement reviews, exchanges, warranty reviews, and freight damage concerns.