Shipping Information For SolarAttic Products
Learn about shipping timelines, freight delivery, inspection requirements, damaged shipment procedures, residential delivery considerations, and important delivery information for SolarAttic systems.
Important Delivery Information
SolarAttic systems may ship using freight carriers, parcel services, or specialty transportation depending on system size, accessories, and delivery location.
Freight Deliveries
Larger SolarAttic systems and components may arrive through freight carriers and may require inspection at the time of delivery.
Residential Delivery
Delivery access, driveway conditions, gate access, and unloading conditions may affect shipment scheduling and carrier service availability.
Inspection Required
Carefully inspect shipments upon arrival and report visible damage or shortages immediately before signing delivery paperwork.
What To Do When Your Shipment Arrives
Following proper inspection procedures helps protect your shipment and speeds up support if freight issues occur.
Inspect Packaging
Check all boxes, packaging, pallets, and visible equipment for signs of damage before accepting delivery.
Note Any Damage
If damage is visible, note it on the delivery receipt before signing and take clear photographs immediately.
Contact SolarAttic
Contact SolarAttic promptly if shipment damage, shortages, or missing components are discovered.
Important Freight Information
- Inspect all shipments immediately
- Retain original packaging if damage exists
- Photograph visible damage clearly
- Do not discard damaged materials immediately
- Delivery signatures may confirm acceptance
- Freight claims may require documentation
Shipping Timelines
Shipping timelines may vary based on inventory, seasonality, product configuration, freight schedules, weather conditions, and regional delivery availability.
Some components may ship separately and arrive at different times depending on product configuration and carrier routing.
Common Shipping Questions
Review important details related to delivery, freight handling, inspection, and residential shipping considerations.
Delivery Scheduling
Freight carriers may contact customers directly to coordinate delivery appointments for larger residential shipments.
Installation Timing
Do not schedule installation labor until all products have arrived and shipment contents have been verified.
Missing Components
If shipment contents appear incomplete, contact SolarAttic with photographs, packing information, and shipment details.
Freight Damage Claims
Freight claims may require delivery notes, photographs, shipment paperwork, and prompt reporting after delivery.
Questions About SolarAttic Shipping?
Contact SolarAttic for help with shipment questions, delivery concerns, freight issues, missing components, or installation planning.