SolarAttic Warranty Claim
Start a SolarAttic Warranty Claim or Product Support Review
If your SolarAttic system needs warranty support, product review, troubleshooting help, or documentation verification, start here. SolarAttic will review your information and help determine the correct next step.
- Warranty support review for qualifying product concerns.
- Product and installation details help SolarAttic review your request faster.
- Photos and documentation may be needed before approval, replacement, or repair guidance.
Start Here
Before You Submit a Warranty Claim
A clear warranty request helps SolarAttic review your system, product details, installation conditions, operating history, and possible support path more quickly.
Identify Your Product
Include your model, serial number if available, order number, purchase date, and whether the system is PCS4, PCS3, PCS2, PCS1, or another SolarAttic product.
Describe the Issue
Explain what is happening, when it started, whether the system was installed, and any troubleshooting steps already completed.
Gather Photos
Photos of the product, installation, plumbing, controls, labels, damage, wiring area, or packaging may be requested during review.
Warranty Claim Form
Submit Your SolarAttic Warranty Claim
Use this form to start a warranty claim, support review, product documentation review, or warranty registration update. A SolarAttic team member will review your submission and provide next steps.
- Do not remove, disassemble, or ship equipment back unless SolarAttic instructs you to do so.
- Include order, purchase, model, and serial number information whenever available.
- Describe the issue clearly and include when it began.
- Keep proof of purchase, installation records, and shipping records.
- Warranty review may require photos, troubleshooting, inspection, or additional documentation.
Warranty Claim Process
What Happens After You Submit
Warranty claims are reviewed before SolarAttic determines whether troubleshooting, replacement, repair, return authorization, or another support path applies.
Claim Received
SolarAttic reviews your contact information, product details, purchase information, and description of the issue.
Documentation Review
The team may request photos, proof of purchase, installation details, troubleshooting notes, or product label information.
Technical Review
SolarAttic may help determine whether the concern is a product issue, installation issue, operating condition, maintenance issue, or pool system issue.
Next Steps
If eligible, SolarAttic will provide the appropriate warranty, service, troubleshooting, replacement, or return instructions.
Warranty Coverage
Warranty Support Depends on Product, Condition, and Installation
SolarAttic warranty coverage is intended for qualifying defects in materials and workmanship under approved operating conditions. Product condition, installation method, operating history, water chemistry, maintenance, and documentation may all be considered during review.
Proper plumbing, airflow, electrical installation, attic placement, pool chemistry, and winterization all help protect long-term system performance.
Documents
Documents That Help a Warranty Claim
These records help SolarAttic review your warranty claim and verify the correct product, purchase, installation, and support path.
Proof of Purchase
Invoice, receipt, dealer documentation, order confirmation, or other purchase record.
Product Photos
Photos of the SolarAttic unit, label, serial number, controls, plumbing, wiring area, and any visible issue.
Installation Details
Installation date, installer information if available, system location, plumbing layout, and controller information.
Protect the System
Do Not Ship or Remove Equipment Until SolarAttic Responds
If your claim involves an installed SolarAttic system, contact SolarAttic before removing, disassembling, shipping, or modifying equipment. Some issues can be diagnosed with photos, troubleshooting notes, or control readings before physical product review is needed.
Warranty Claim FAQ
Common Questions About SolarAttic Warranty Claims
Is this page for warranty claims or warranty registration?
This page can be used to start a warranty claim or support review. The form shortcode provided is the SolarAttic warranty registration form.
Does submitting a claim guarantee warranty approval?
No. Submitting the form begins the review process. SolarAttic may request documentation, troubleshooting, inspection, or additional details before determining next steps.
What does SolarAttic warranty support typically review?
Product model, purchase date, installation conditions, operating conditions, product condition, maintenance, pool chemistry, and the reported issue.
Should I remove the product before submitting a claim?
No. Contact SolarAttic first. Removing, disassembling, or shipping equipment before instructions may delay review.
Can improper installation affect warranty review?
Yes. Proper plumbing, electrical work, airflow, attic placement, sensor placement, water chemistry, and winterization can all affect system reliability and review.
Where can I find manuals before submitting?
Manuals are available on the SolarAttic Manuals page.
Ready to Begin?
Start Your SolarAttic Warranty Claim Review
Submit your information so SolarAttic can review your product, documentation, installation details, and support options.